Refund Policy/Live Guarantee

- All ants which arrive dead will be reshipped or refunded free of charge. We will ask for evidence in the form of pictures, and a refund or reshipment cannot be provided without them. Don't throw away the dead ants!

- Ants which arrive alive, but die within 2 weeks will be refunded/reshipped at our discretion for deaths which cannot be attributed to the neglect of the receiver

- All orders can be cancelled/altered before they are packed and shipped (the following Monday)

- All supplies may be returned/refunded if a request for within 14 days of receipt. However, the recipient must resend the package and all shipping cost is paid by the recipient