Shipping Policy

SHIPPING

Unless I am otherwise able to accommodate, ALL orders ship on the next Monday following the date at which the payment is made.

DURING THE WINTER MONTHS WE RESERVE THE RIGHT TO HOLD BACK SHIPMENTS IF WE DECIDE ITS TOO COLD TO SHIP. Typically anything warmer than -5 Celsius is fine for live ants. However, if a heat pack / winter shipping is purchased, you will typically be fine.

 

PICK UP

We offer delivery as well as pick up for any customer that wants to expedite their order. I typically offer a free option anywhere with a postal code starting with L4B or L4C or L4S

 

Anything east of the 427 and north of the 401 is 20$

East of the 403 and south of the 401 is 50$

 

There are, however, exceptions

LIVE GUARANTEE

 Any shipments that are a total or partial loss can be reshipped or a refund of the ants (minus shipping) may be given.  It is up to you. However, this Live guarantee is only offered for ants when

A. a shipping option faster than 2 days is chosen

B. if temperatures are below -5C, a winter shipping option should be chosen

We are not responsible for deaths that occur in these temperatures if a shipping option that takes over 3 days is chosen.

We currently ship exclusively with Canada Post. Rates are calculated during the check out process and prior to payment. So if you're curious about shipping costs and options, add some things to your basket to initiate a checkout. Rates are calculated in real time based on your location. However, if you message us beforehand, we will choose another shipping option. However, you will be billed for the shipping and payment must be sent for the package to be shipped out.

You may choose to have the ants delivered to your home mail box. However we cannot honor any DOA issues with this shipment method.  Packages delivered to residential addresses spend more time in the Canada post truck and are therefore at a higher risk of damage.  For more information on Canada Post Flex Delivery, see this link

https://www.canadapost.ca/web/en/pages/fd/default.page?ecid=murl|pdn|lh|297

Please note: Local pickup is available for anyone in Richmond hill (North of Toronto) or surrounding area. To use this method, a message should be sent directly at the "Contact Us" Page

To verify shipping time, Visit the link below and type L4S 1P3 in the sender area and the recipient's postal code in the receiver area.

http://www.canadapost.ca/business/tools/ds/dspage.aspx

 INTERNATIONAL SHIPPING

Canada Colony is now shipping international! Please note that this means we ship only to countries where it is already legal to import ants or if the receiver has the correct paperwork. Upon ordering, international customers will be sent an email asking for the correct paperwork within 2 business days.

PACKAGiNG

Here is how we pack our ants

1. Each species is labeled. Colonies in test tubes will be wrapped in bubble wrap as will colonies in formicaria.
2. All colonies are put in a small box with packing peanuts to fill up any remaining space, along with a packing slip with the contents of the shipment

By keeping the shipment as small and compact as possible, we are able to offer low shipping rates.

PLEASE NOTE; IT IS YOUR RESPONSIBILITY TO PICKUP THE PLANTS AT THE POST OFFICE ON TIME IF YOU ARE NOT AVAILABLE TO RECEIVE THEM. PACKAGES OF LIVE ANTS LEFT OVER THE WEEKEND WILL NOT BE SUBJECT TO ANY KIND OF REFUND CONSIDERATION SHOULD THEY NOT ARRIVE IN SATISFACTORY CONDITION