Unless I am otherwise able to accommodate, ALL orders ship on the next Monday following the date at which the payment is made.
Some weeks, we add an additional shipping date on Tuesday or Wednesday.
Non-Canadian customers who buy live ants from us will have their orders refunded. There is also a 4% restocking fee (2% of which is Shopify's processing fee.
Note: This does not apply for orders where the customer asks for a refund before packing begins.
*COVID-19 CHANGES IN SHIPPING*
Please be forewarned that shipping, due to Canadapost delays may take longer than their Delivery Standards, which they have temporarily suspended
We offer delivery as well as pick up for any customer that wants to expedite their order. I typically offer a free option anywhere with a postal code starting with L4B or L4C or L4S
Anything east of the 427 and north of the 401 is 20$
East of the 403 and south of the 401 is 50$
HOWEVER, all pickups must be within the Greater Toronto Area
Any shipments that are a total or partial loss can be reshipped or a refund of the ants may be given. It is up to you.
Live Guarantee is offered during the Regular Shipping Season (April-November) in all cases
Live Guarantee is offered only for Xpresspost and Priority shipment during the Winter Shipping Season (December-March)
We currently ship exclusively with Canada Post. Rates are calculated during the check out process and prior to payment. So if you're curious about shipping costs and options, add some things to your basket to initiate a checkout. Rates are calculated in real time based on your location. However, if you message us beforehand, we will choose another shipping option. However, you will be billed for the shipping and payment must be sent for the package to be shipped out.
You may choose to have the ants delivered to your home mail box. However we cannot honor any DOA issues with this shipment method. Packages delivered to residential addresses spend more time in the Canada post truck and are therefore at a higher risk of damage. For more information on Canada Post Flex Delivery, see this link
To verify shipping time, Visit the link below and type L4S 1P3 in the sender area and the recipient's postal code in the receiver area.
Here is how we pack our ants
1. Each species is labeled. Colonies in test tubes will be wrapped in bubble wrap as will colonies in formicaria.
2. All colonies are put in a small box with packing peanuts to fill up any remaining space, along with a packing slip with the contents of the shipment
By keeping the shipment as small and compact as possible, we are able to offer low shipping rates.